FAQS


What strength of E-liquid will I need to use as I am new to vaping?


This depends on the number of cigarettes that you smoke per day.
As a guideline we recommend 20+ cigarettes per day = High
11-20 cigarettes per day = Medium
10 or less cigarettes per day = Low

Will I quit smoking?


This is not a quit smoking aid it is an alternative nicotine delivering device and will not cure your addiction to nicotine.

Is it safe to vape whilst pregnant?


There have been no clinical trials to date, we strongly recommend that you seek medical advice from your GP as a responsible company we would advise not to take any risks that may harm your baby.

Why is there a burnt taste when I am smoking my E-cig?


One reason could be that there is not enough E-liquid in the clearomizer (tank). You should always try to keep it at least 1/3rd full.

Another reason could be that after a certain amount of usage the clearomizer may have burnt out and needs replacing.

My E-cig is not working, Why could this be?


You may not have unlocked your E-cig.To do this you must click the button on the battery 5 Clicks or 3 Clicks depending on what model of E-cig you may have purchased,This should be done within 3 seconds as the E-cig has a memory.By doing this your E-cig will be ready to use.

Why should my E-cig be leaking?


Avoid putting the E-liquid into the centre tube of the clearomizer as this can cause a leak onto the battery and could weaken the battery or cause it not to work at all. Also you may have damaged the clearomizer by dropping the E-cig or even knocking it over. If the clearomizer is leaking it is very important to stop using it at once and replace it immediately.

Why is my E-cig lighting up but I don’t seem to be getting any vapour?


This could be that you are not getting proper contact between the battery and the clearomizer. Should you take the clearomizer off the battery, clean the battery connection and base of the clearomizer then put back together and then try again.

Can I use my E-cig where you are not allowed to smoke?


Yes as long as you have permission from the proprietor.

Am I safer vaping than smoking cigarettes?


There is no proof that vaping is safer than smoking but you are not inhaling the carcinogens and thousands of other toxins as are in cigarettes.

Can anyone buy E-cigs?


Yes, providing you are 18yrs of age or older.

Can I return my E-cig if I don’t like It?


Once you have opened your order it is deemed that you have accepted it and if there is no fault with the product/s but you simply don’t like the item you have ordered ,it cannot be returned for a refund.

What happens if my product is faulty?


We do our very best not to send out faulty items, we check buttons, battery’s, lights before dispatch. In the unlikely event of a problem we also send you a user guide sheet which may help you get the best out of your products or rectify the problem, if the item is still faulty you should then return it to us for replacement,This does not cover, wear and tear, accidental damage, abuse and misuse.

How long will it take for my products to arrive?


We send our products through Royal Mail 48 hour, if you do not receive your products in 48 hours we then have to allow Royal Mail 10 working before we can report that the parcel is lost and then we can start the process of making a claim.

Why should I choose Great 2 Vape?


We are a company that prides ourselves in giving excellent quality and good value for money. We are at the forefront of technology and have our finger firmly on the button. We are in touch with our manufacturers at least once a week to keep us updated with the up to the minute data so that we can give our customers great products at great prices.

Where is Great 2 Vape located?


Our premises are based in Staffordshire, Postal Address, Great 2 Vape, Trinity House, Well Street, Cheadle, Stoke-on-Trent, Staffordshire, ST10 1EX.




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